Excellent stay. Did not face any issue and the overall amenities were excellent.
To the whole Team at Holiday Inn,
I would just like to pass my enormous thanks on to every single member of staff that served us during our short stay.
We stayed for one night on the 12th August at the hotel during which time I proposed to my, now, fiancé.
Every member of staff we came across went out of their way to make us feel welcome right from the start! We stayed in room 304, which we were informed on check in that due to the circumstances, was a complimentary upgrade which was most welcome. We arrived in the room to find chocolates on the desk and Prosecco in the fridge and just added a real touch!
Our spa treatment was second to none and use of your facilities was much needed.
As for the food... well, what can I say? My partner was in raptures about the pork and the seafood curry from your Indian menu was incredible. Your chefs are a credit to your hotel and in my opinion you are severely undercharging for what truly is incredible food!
I’ve worked in, and managed front office staff within the IHG chain for around 10 years now and find that I struggle to be on ‘the other side of the desk’ without analyzing every step of the check in, check-out process and everything in between, however your reception staff (and I believe the lady who checked us in was the duty manager) were fantastic and any manager should be proud to have them on their team!
We have recommended your hotel to so many people already and we will most certainly be back
Thank you again to all the team at Holiday Inn Reading!
We found this spa experience faultless. Particularly liked the service round the pool, the extended checking out time, the free adjacent parking. Very friendly accommodating staff. Great food and dining ambience. Lovely room with all the trimmings - very comfortable pillows, coffee and tea facilities, fridge, iron, hairdryer, toiletries, easy working safe and TV with many channels. Hotel decor very stylish, refreshing and impeccably clean everywhere. Trains to reading were very close to hotel separated by an exquisite white bridge. excellent visit and relaxing spa weekend. Great massage
Lovely size spacious room. Comfortable bed and very quite. Loved being on the 5th floor. Very clean and tidy. Staff were very helpful and friendly. I will certainly stay there again. I loved it so very much that I wish I could have stayed longer.
What did you like about your stay?
Everything! We stay here every year and we are just so happy with the hotel and the staff.
The staff from front desk/reception to restaurant and spa were all amazing. Katarena, a restaurant staff was brilliant and so were Marios and Karmen from the spa. Also the reception staff were all very professional and made checking in and out smooth and stress-free. Overall, my partner and I enjoyed our stay and would love to return soon.
We were quite surprised at the quality of the hotel, the room was clean as expected and the bathroom was spotless with decent towels, toiletries and flannels which were welcome. The food in the restaurant was exceptional, we chose from the 3 course set menu and it was top quality, we were both surprised, my pork loin dish was nothing short of superb. The breakfast buffet was above average and in all cases the service was very good. I would happily stay again when in the area or visiting attractions, heartily recommend this hotel.
I can not recommend this hotel enough the staff and accommodation are of a high quality and the leisure facilities are excellent.
This is the perfect hotel for any guests visiting Ascot racecourse. Fair pricing, great location, excellent staff and service. The room quality and restaurant is exceptionally good and parking service is too. Have used this hotel for last 3 visits to Ascot races. After a long drive our party appreciates the comfort and standard of service this hotel always offers . Would always recommend to others.
‘Our stay was so great. The staff are so friendly and helpful. Thank you so much for all of your organisation towards making our stay so relaxing. Please pass on my thanks to the catering team. The food was delicious.We will be booking next May again. Great hotel with amazing staff.
Right from the start of our engagement with the events team I knew we were in the hands of professionals. They listened, carefully, to our requirements and were able to present a range of options to us that enabled me to bring a European team together for training. Rooms were booked easily, food was available at the time stated and they easily coped with a couple of last minute changes. I would (and will) use them again.
Very happy with our recent stay. From the staff to th facilities there was no fault found. The restaurant is fine dining at its very best. Particularly enjoyed the late check out of 2pm as a loyalty card holder. Will be back again !
You would not BELIEVE the comments about the dinner – all were so complimentary about the wait staff, the canapes, the wine, and the dinner choices. Great job on your suggestions and guidance. This is a very elite group and they were thrilled with their meal. Even Doreen enjoyed her meal - 😊 Thank you to you and Chef and his team. Much appreciated…please pass along my email to all that helped with this evening.
We got caught in the snow storm in early March after landing at Heathrow, my car started playing up and it was getting dark so we pulled off the motorway and spotted the Holiday Inn sign. We pulled in and prayed they had a room for us, and they did! Within ten minutes we hard a warm comfortable room and headed for the bar and a delicious curry. The staff were all really lovely. After a good nights sleep and a hearty breakfast we checked out much to the concern of the desk staff who didn’t think we ought to continue our journey as it was still snowing. It was really kind of them to be concerned but we made it home safely after 5 hours. We saw on the news that many people were stuck in their cars overnight in the snow, the Holiday Inn really was a sanctuary from the storm for us! Thank you.
Came here with my best friend and loved every minute. Cannot fault the cleanliness not a spec of dust anywhere. Food was amazing and staff were very attentive. Will definitely come back.
Hotel was clean and very well kept. Beds were comfortable Dinner options at the restaurant was varied. Great service and really good food.
Friendly check in staff, location is great and a really modern hotel. Lovely bar area haven’t eaten in the restaurant yet but heard it’s very good. Lovely big room couldn’t fault the cleanliness of the hotel. Free parking was great.
An exceptionally well maintained hotel with very friendly and helpful staff. I stay at this particular hotel often and although there are two other hotels very near by I will always choose to stay here. Highly recommended. Train station is within 2 minutes walk and only a 5 minute journey to Reading town centre.
Very friendly staff and helpful. Always have had great experience at Holiday Inn. Very good portions of food and tastie.
Hotel was lovely, spa was great. Food was amazing!
Room was quite clean and comfortable. The receptionist who checked me in was very courteous and met my request regarding having a very quiet room. This made a lot of difference to my quality of sleep
Very comfortable, welcoming and efficient. Good reception and all staff friendly and helpful. The event catering excellent with plenty of staff. Very good breakfast experience. We appreciated the late checkout facility.
Comfortable bed! room was nicely decorated and very clean (inc Bathroom) Staff were lovely and very helpful.
Great room, spotlessly clean, comfortable bed. Delicious dinner and breakfast.
The hotel is modern, clean. Comfortable nicely designed rooms. And helpful polite staff. Pool and spa area really nice. Underground parking easy and complimentary. The food and drinks were fabulous in the evening. Overall stay was fabulous and great value for money. I will be going back. The drinks, food and service in the evening were outstanding. I can’t wait to go back :-)
As always a great experience, a quiet well presented hotel with good facilities and great staff attention.
1st class hotel very secure I stayed here on my own and felt very safe . Very safe inside car park Car park to lift into the hotel EXCELLENT felt very safe Being a lady on my own it's very safe.
Staff very friendly. Stayed over because of Christmas party organised by company. Good choice on drink and food really good. DJ gave us good entertainment too. Loved it all!
Hotel strikes the perfect balance of quality, conveniences price for the business traveller. Been using for a number of years and always meets my needs and expectations.
Live music in the Bar lounge. Modern clean facilities. Everything worked as I expected. Free Parking Excellent Wi-Fi speeds Serving staff in the Bar took very good care of me.
Can I say, me and the wife stay at your hotel on occasion and we are always blown away by the experience, the rooms are amazing value, the spa is stunning and the breakfast is divine in addition the staff have always been so attentive and welcoming. We are always impressed with the aroma in the air at your hotel also, its a little thing but always smells amazing and fresh. We have left a review on Bookings.com in the past but thought I would also take the opportunity to pass on our thanks, we highly recommend your hotel to friends and family.
Super friendly staff. We asked to change our room to the highest floor when we checked in and the staff were cool with that. We asked to have our restaurant meal taken to our room as I started getting a migraine after we ordered and they did it without a charge. They hunted me down when I left my Apple Watch by the pool! The staff really made our weekend stay smooth sailing. On top of that the bed was super comfy and we slept like babies.
Great hotel!! Food was amazing!! Staff were helpful and polite. Hotel was clean and comfortable. Rooms including bathroom was great!!
Great Stay The staff were very friendly Fantastic Facilities.
Mark & Emma B.
Just wanted to say a big thank you for a great weekend. From the moment we arrived until the moment we left, all members of staff were lovely, friendly and chatty. We were checked into reception by a chap called Andre who was great, very chatty, friendly and made us laugh; we stayed in room 603 which was wonderful. The pool area was very relaxing and the food in your restaurant was amazing. It was our wedding anniversary and you were kind enough to mention that, as well as send a complimentary cake to our room wishing us a Happy Anniversary. These small gestures may have been nothing to you, but they really went a long way with us. It’s these personal touches that made the stay really special and will make us recommend your hotel to anyone that asks.
The gym and spa were outstanding it was clean the staff on reception were very helpful and professional the room clean airy and nice and large
I loved the evening music, staff were really friendly. The breakfast was amazing.
I would like to start with a big thank you for a wonderful stay on Friday evening! Me and my partner really enjoyed our stay
Great staff, very good food, breakfast and room service.
Lovely modern hotel. Very clean, friendly staff. Breakfast is very good. The swimming pool is excellent so don't forget your swimming costume!!
Lovely modern hotel. Very clean, friendly staff. Breakfast is very good. The swimming pool is excellent so don't forget your swimming costume!!Everyone here are so friendly and helpful the body massage was so relaxing rooms clean can't complain about anything will definitely come back here again thank you very much.
Lovely hotel, very clean and staff were attentive and professional. Food great and really enjoyed our stay. Would stay again!
Cleanliness of premises and our room. The modern feeling of the hotel. Attitude of all staff. Sumptuous dining. Ease of guest parking. An ideal short break through Virgin experienes.
Friendly faces to greet you at check in. Nothing too much trouble for the staff particularly room service especially when travelling alone.
Very friendly and helpful staff. Our room was very luxurious and impeccabley clean. What do you think would make the food and beverage experience better? We really enjoyed our meal at the Restaurant - pianist in the bar was lovely to hear whilst eating.
Just wanted you to know all my chums enjoyed our visit to The Holiday Inn. And I was very impressed with everything, couldn't fault anything and I am very fussy ! Fabulous Breakfast. Well done and thanks, I will be in touch.
Staff were happy, friendly and helpful, and had no issue providing a cot for my baby. All facilities were clean, tidy and room was well presented with plenty of tea/ coffee/ toiletries/ towels. Excellent breakfast choice and timings. Impressed that we were contacted about items that we'd forgotten/left in our room. Easy access from the car park and excellent hotel facilities all round. Great value for money.
Recently visited the Holiday Inn for a business lunch, despite the relatively formal focus of the meeting the food was a wonderful surprise. Prawn starter was generous and delicious followed by a perfectly cooked fillet steak and a truly excellent chocolate dessert! Highly recommend booking the Holiday Inn for business or just for lunch if around the area!!