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Privacy Policy

Meridian Leisure Hotels Group Privacy Policy

This privacy policy describes how Meridian Leisure Hotels Group collects and uses the personal information you provide to us. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

What Personal Information We Collect
We collect personal information that you choose to provide voluntarily when using our web sites and mobile applications. This information includes your IHG® (Meridian Leisure Hotels Group) Rewards Club account. You can use our site without creating an account, but you will need to create an account if you want to take advantage of certain features, such as "Favorite Destinations," "Room/Rate Preferences" and other time saving features.

Following a stay in one of our hotels, your hotel stay information is collected and stored by our hotels locally, and subsequently transferred to a centralized database. This facilitates aggregated trend analysis used for hotel management purposes such as planning new hotel locations, evaluating hotel amenities, guest preferences, and advertisement planning. In addition, your business with us is valued and we may use the record of your stay to send you via postal mail or email, communications such as guest surveys or promotional offers and benefits. You may "opt-out" or choose to be excluded from these communications by noting this on your guest registration during your hotel stay or by contacting Customer Service. For Customers who do not reside in the United States, and who have not chosen to enrol in the IHG® Rewards Club program, we may contact you regarding your satisfaction with your hotel stay but will not send you any sales promotional communications or special offers unless you have consented to receive such communications.

Our web site does not intentionally solicit or collect personal information about children under the age of 13. If you are under 13 and would like to use our web site, please ask a parent or guardian for assistance.

Some of our promotional offers have a "Tell A Friend" feature that allows you to have the offer sent to a friend with your comment. If you choose to use this feature, we collect the email address of your friend(s) to facilitate the referral but do not store it for other uses.

Where Do We Collect Your Personal Information?
When you place a hotel reservation, we request your name, email address, mailing address, phone number, credit card number and expiration date. We use this information to process and fulfil your reservation.

Additional optional information in your profile is collected for specific services such as check-in conveniences, room preferences, or point transfers to airline or other partner programs. This data is stored in data bases protected from intrusion and unauthorized viewing by commercially available software products we purchase in good faith from third party suppliers, and you do not have to re-enter it with each visit to our web site. It is also used to recognize you as a repeat customer so we can personalize your shopping experience.

When you join the Meridian Leisure Hotels Group email List, we request your email address in order to send you email on the latest offers, advanced notice of events, and more.

To deliver this information to you, we use an email marketing service that helps us conduct targeted permission-based email campaigns. When registering for our email program, this service company may collect and store personal information you provide on our behalf and have agreed with us it will not share, rent, sell, trade or provide any of this information to parties other than Meridian Leisure Hotels Group. If you are no longer interested in receiving Meridian Leisure Hotels Group Email communications, instructions for removal from the list are included in every email we send you.

We access location based information from your mobile device while searching for an Meridian Leisure Hotels Group location in the area in which you have expressed interest. We do not use this information to specifically locate you for any reason other than to provide you the service. If you do not wish to allow us to use your location information then please do not use the service. If you have allowed us to utilize your location information in the past and wish to revoke the permissions to do so please turn off location services at the device level.

How We Use Your Personal Information
Information we collect on our web sites and mobile applications may be used to enhance your experience in the following ways:

  • Send you emails that relate to a hotel stay
  • Bill your credit card for Advance Purchase Reservations and Advance Deposits
  • Communicate special offers and featured items to you, if you choose to receive such notices
  • Customize your experience on our web sites

When and With Whom We Share Your Personal Information
We will share personal customer information with our hotels, representatives and trusted service providers and contractors for limited purposes, including fulfilling customer reservations; offering certain products and services in connection with our web site; communicating to customers via email and through our interactive chat feature; providing customer service; enhancing and improving customers' online experience; enabling access to our partners' sites; providing a personalized online experience; and completing credit card transactions. These third parties have agreed to comply with our privacy policies.

Aside from the purposes described above, we do not share your personal information with any other third parties unless we have your permission or under special circumstances, such as when we believe in good faith that the disclosure is required by law or to protect the safety of hotel guests, employees, the public or Meridian Leisure Hotels Group property. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order or legal process served on our business entity. We may share aggregated demographic and statistical information in the course of our business with certain third parties. This sharing does not include any personal information that can identify any individual person.

Links to Other Sites

Please note that our site links to other sites and that the privacy policies of these sites may differ from ours. We advise you to check the privacy policies of other Web sites before disclosing any personal information. In any event, please note that these sites do not share your personal information with us.

Occasionally when linking to another site, you may still see our site's logo or frame. This is to provide you with a seamless experience when visiting our Web site. In these cases you are no longer on our site and are now on a different Web site whose information collection practices may differ from ours. The privacy policy of the site you are on will govern how information collected from you is used. You can always know what site you are on by checking the location bar within your browser.

How We Protect the Security of Your Personal Information
In our efforts to protect your personal data, we use generally accepted standards for safeguards including administrative, technical and physical measures. Additional safeguards are in place for sensitive personal data. These safeguards are continually updated and maintained by qualified information security professionals.

One of the security techniques we use for online transactions is a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (and most are), your sensitive information (including geo-location data) will be automatically encrypted, or encoded, before it is sent over the Internet or through our mobile applications. 

What is the credit card fraud policy?
In the unlikely event that you experience unauthorized use of your credit card on our web site or any web site, promptly report the fraudulent activity to your credit card company. Under applicable law, you may be only liable for the first $50 of the fraudulent charges. Please check with your credit card company to verify specific terms and conditions.

Cookies and Other Computer Information
When you visit our web sites, you will be assigned a persistent "cookie" (a small text file) to be stored on your computer's hard drive. The purpose of the cookie is to identify you when you visit our site so we can enhance and customise your online experience.

You can choose to visit our web sites without cookies, but without these identifying files you will not be able to take advantage of certain desirable features of our site. These features include remembering your login (so you don't have to remember your number) and providing a more personalised online experience. To visit without cookies, you can configure your browser to reject all cookies or notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.)

This web site may utilize 3rd party tracking pixels to help manage online advertising. These pixels are provided by our advertising delivery partners. These pixels enable our partners to recognise a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our website as well as provide you with targeted advertisements. The information we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address.

This web site may from time to time offer "web widgets". Some widgets support functions that may require that you to disclose certain personally identifiable information given your choice of participation. This information is collected in many different ways such as: forms, surveys, contests, forums, subscribing or unsubscribing to mailings and correcting or updating personally identifiable information and are only used for the purpose in which they were collected. Some widgets may utilize an optional import contacts feature to help you invite your contacts to download our widget. If you so choose, we make it easy for you to invite people from your email address books to download our widget. At your request, we will search your email address book to help you import your contacts to our site. You can import your contacts from your email address book automatically and select who to send emails manually to download the widget. The email invitation will come from your entered email address.

This web site may include Social Media Features, such as the Facebook Like button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Some of our business partners (e.g. advertisers) use cookies on our site. We have no access to or control over these cookies. This privacy policy covers the use of cookies by Meridian Leisure Hotels Group websites only and does not cover the use of cookies by any advertisers.

We also collect certain technical information from your computer each time you request a page during a visit to our web sites. This information may include your Internet Protocol (IP) address, your computer's operating system, browser type and the address of a referring Web site, if any. We collect this information to enhance the quality of your experience during your visit to our site and will not sell or rent this information to any third parties.

We use various web site analytics tools and technologies regarding activities on our web site and within our mobile app that require storage of web session data. The overall aim of these tools is to aid in making the website easy to use and to proactively identify and correct error conditions. These tools and technologies are also used to assist web site visitors who report problems in the use of our website. Stored web session data is never sold or rented to third parties and is purged when these purposes have been fulfilled.

How can I decide what communications I will receive?
Email Communications
If you choose to receive periodic communications from us, we may from time to time send you email messages describing new promotions, featured hotels and special offers. You can choose to stop receiving these emails at any time. If you do not wish to receive these offers, you may discontinue at any time by using the "Unsubscribe" feature included on each email message.

Data Privacy. Under the data protection legislation of various countries, we are required to particularly draw your attention to the fact that that your personal information which is supplied by you may be used  for guest service, advertising, marketing and communication purposes. They or we may contact you for marketing purposes by mail, fax, telephone or email.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process on our Web site.

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