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Academy Conference Reviews


We had a large group of us stay for a Christmas join a party. We all had an amazing night, the food selections and portion size were great. The function room was superb perfect for our party and other party. Plenty of room to enjoy our event without bumping into the other party. The rooms were amazing, very stylish and comfortable


I just wanted to say a huge thank you to your team for making our Christmas party so fun.

The food was great and your staff on the night were so attentive, friends and happy. Without them being like that, it wouldn’t have influenced a fantastic evening.

Safe to say, I think we will be back next year!


Myself and five friends recently made reservations and stayed at your hotel from December 1st to December 3rd, 2023. Seeking a brief getaway, we were thoroughly pleased with our experience from the moment we called to book until our departure. The entire process, from booking with the receptionist to check-out, went seamlessly. The receptionist who handled our check-in was excellent, providing us with all the necessary information.

The rooms were impeccably clean, and the beds were exceptionally comfortable. The entire staff, including cleaners, restaurant personnel, and receptionists, were not only efficient but also incredibly friendly and welcoming. The spa facilities were pristine, and the inclusion of bathrobes in each room added a luxurious touch that we appreciated.

Four of our friends enjoyed the 25-minute spa treatment, each expressing satisfaction and a sense of relaxation. The breakfast buffet offered a wide variety, and as a vegetarian, I was pleased to find options such as vegetarian sausage, which the staff graciously brought to our table.

Our package included a three-course dinner on the second night  which was not only delicious but also generously portioned. Special thanks to the chef and the attentive waitress, for taking excellent care of us.

Overall, our experience was phenomenal, exceeding our expectations for a staycation. The exceptional customer service and friendly staff were a rare find, making this a unique and memorable experience. Everyone we encountered in Reading was delightful, a contrast to the usual experiences in London. A heartfelt thank you for making our stay special. I am already looking forward to returning with my partner to share this wonderful experience. May your team continue to wear those smiles and provide the outstanding service you are known for. Thank you, thank you, and thank you so much!


Thank you so much we had an amazing event, your day event staff were amazing... not forgetting your amazing hotel manager.

We have decided that our events will be at your wonderful hotel.

Our next event will be on the 6th of January 2024. Could you kindly reserve this for us please, again we are looking forward to it Similar numbers even though last event some people didn't turn up.


Feedback was great from both the customers and employees, especially the food everyone loved it!


Thank you and to your team for the wonderful support this week with our meeting.  I have had good feedback so I’m really pleased. Thanks again and see you soon.


Just a short note to say how well the event went last week. I spoke to the hotel Manager during our stay and gave her feedback on all the staff we encountered from Reception to the Bar, all were faultless. In particular, the events team on the day were outstanding. They were extremely accommodating and everyone noticed their level of service to us.

Its not often I get 100% perfect feedback on a venue and their staff, but everyone was faultless and the hotel was immaculate.


On behalf of RME Rotary, I would like you to pass on our thanks for looking after us last night.

The meal for excellent and served speedily, especially the 16 special requests.


Just a quick note to repeat my appreciation for your very professional, prompt and efficient support and attention when I invigilated last Friday’s exams.

Excellent customer service - thank you!


I just wanted to thank you for the great job you and your staff did the other morning for our breakfast meeting. The service and venue were excellent, and I have recommended this to colleagues. Thanks again, and have a lovely weekend.

Nigel B: 

Can I just say how delighted we were in using the Crowne Plaza at Winnersh Triangle for our conference. Everything went well, and the staff at the start when we were setting up, and during the day were both very attentive and helpful. Please can you pass on our very grateful thanks for their help, which made the conference go very smoothly and allowed us to concentrate on the content of the conference rather than the behind the scenes logistics. Our delegates were very impressed with the quality of the facilities, and indeed the lunch. Many thanks for all your help beforehand, even on the smallest details, which really helped us run a successful event.

Lidia C: 

Thank you so much to you and the rest of the fab team at Crowne Plaza – was truly amazing.

Sarah H: 

I just wanted to say a massive thank you to you and all the staff at the Crowne Plaza for all the effort you put in to making our Conference run so smoothly. We have been receiving feedback from our Directorate and have had so many positive comments about the hotel - the staff, the running of the conference, the food and the rooms - the general theme has been how polite and helpful everyone at the Crowne Plaza was, and how nothing was too much trouble. I can echo these comments, you, Kornelija and Zana were a delight to work with and your flexibility and professionalism were excellent, and this was the same with all the members of staff that I had dealings with.


I recently stayed here as an organisor of a small conference. The service was excellent from start to finish. The hotel has a contemporary look. The staff have a friendly manner and are professional - nothing is too much trouble. Bedrooms are comfortable and exceptionally clean. We had an evening meal in the restaurant and the food was delicious.

Helen W: 

Thank you to yourself and all the staff for all your help. The evening went smoothly without any hiccups and the food was wonderful.

Glenda H: 

Every one had a wonderful time. Thank you again for your outstanding service and support of our programs.

Jo S: 

Just wanted to say thank you very much.  It was great to have the technicians here for a handover and not far away for any last minute tweeks – all of your staff have been so helpful, always visible and everything ran so smoothly. 

maddy r: 

I just wanted to say a huge thank you for all your help for our event on Saturday. It went really well and our delegates had a really good day. Please pass on my thanks to all the staff, both in the conference centre, the main hotel and the restaurant. They were all so helpful. 

tina s:

I have heard that it is never too late to say thank you, so I am very glad to have the opportunity to express profound thanks to you for the dinner you kindly arranged for our UKI Sales Management Meeting in your Caprice Restaurant on evening of Thursday 22 June. All the eight senior managers that attended the dinner informed me the following morning how much they enjoyed the delicious cuisine and attentive service they received during the dinner which really contributed to the success of their business meeting and really impressed their VIP guest. Please pass on our sincere thanks to the chef and waiters who were on duty that evening and also to your reservations team who with their usual friendly and responsive efficiently booked accommodation for them during such a busy week for your hotel. This whole experience has given my Manager and I the confidence to book similar events at your hotel in future.


Thank you to all the team (I’m sure Sara would like to put in a special mention to the pastry chef’s) for all the hard work and effort that went in to making the event a success, it was much appreciated.’


‘Thank you to You, Kornelija and all the team (I’m sure Sara would like to put in a special mention to the pastry chef’s) for all the hard work and effort that went in to making the event a success, it was much appreciated.’

Lottie D:

Just a quick email to say thank you very much for yesterday’s event, from what I heard it went really well and your venue was brilliant. We will definitely be keeping you in mind for future events. 


We will definitely be keeping you in mind for future events. Firstly, many thanks for your assistance with regards our recent booking, the meeting was a great success, ably assisted by the excellent service we received from the team. I can confirm that all members of the team were highly impressed and already looking forward to our next meeting.


Thank you again for all your help over the last 3 days, very much appreciated. The feedback from the event has been excellent and many of our visitors commented on the hotel, so hopefully the Crowne Plaza @ Winnersh is on a few more peoples radar.

Elaine A:

I just wanted to say a huge thank you for the event last week held at Crowne Plaza Winnersh. All the Attendees were very impressed with the service ,the room layout and the food, so could you please pass on my thanks to all your staff. We will certainly come to you again when we are having future meetings etc. 

Paul M:

This is just a short note to say thank you to everyone who was involved in the event last night. The hotel clearly chooses its staff carefully and they come across as very efficient and dedicated. We were particularly grateful to the chef for being willing to make a non-cream option for my wife.


Thanks to you and all the hotel staff – it was a great success.  And I am looking forward to eating there again at our next meeting!

Richard P. wrote:

Just a quick note to say thank you for all your help in the conferences / roadshows. Day 2 has finished and dare I say it’s beginning to look like it’s a success! The Reading venue was superb – everyone really impressed with the hotel, facilities & service so thank you for helping sort.

Dave G. wrote:

I just wanted to drop you a quick note to say thank you to you and the team for making our meeting on Saturday a great day. We were looked after impeccably and all of our needs were met, lunch went down really well and all my guys commented on the quality surroundings of the venue. Thanks a million for your help in organising our day – next time I need a meeting room in the area I’ll give you a call!

Becky wrote:

Many, many thanks to you and all of the team for a super conference. We hugely appreciate all of your hard work which paid off as we felt the conference was a great success. Please pass on our thanks to everyone.


The venue and food was praised by delegates so I am sure we will contact you in the future.

Kerry M. wrote:

I just wanted to say a big thank you for yesterday.  The feedback I’ve had is brilliant.  The food was excellent, the service, room and hotel were too.  You take a bit of a gamble when you organise an event and don’t visit the site but this time it paid off.   I’m very impressed with the Crowne Plazas I’ve used in the past, and you didn’t disappoint.  You particularly have been a delight to deal with.  If we need rooms again in your area I will definitely be in touch.” The venue, staff and service was all very good and the room worked well for our event.


I just want to write to thank you personally and on behalf of the organiser of our training event, and the managers and staff who attended the event for everything you both did which help make our event so successful. I was offered very efficient, professional and friendly advice and service from when I first started making the accommodation booking, right through to making the  booking for the Team Dinner.  I would like you to know that I received lots of positive feedback from managers about your hotel and the staff who attended the dinner really appreciated the appetising menu and excellent cuisine served on the evening and how attentive the service was, especially as some staff unfortunately arrived late for the dinner as their flights were delayed. The attention to detail of providing personalised named place cards on the tables that also contained menu choices was particularly appreciated by both managers and staff that attended the dinner and also by me. Thank you again and we look forward to being able to enjoy your hotel’s excellent hospitality and service again soon.

Terry M. wrote:

It was a pleasure working with you and the team over the last few weeks. The professionalism and standards of service are exceptional whilst maintaining a tailored and personal approach which made our stay with you relaxing but productive. The staff have been superb and I have given personal feedback which I know has been passed on but I would again like to mention Eva in the Academy for going above and beyond in making our stay memorable. Hope to see you again on my travels! 

Oliver G. wrote:

The day went extremely well thank you. The hotel staff were excellent and very helpful and the facilities were more than fit for purpose so all in all a very good meeting.Thank you for all your help in making the arrangements.

Aubrey B. wrote: 

Thank you for all of your help, and please relay our thanks to your team that helped make our event run so smoothly last week. 

Jane D. wrote:  

It was very well received by everybody. The venue, staff and service was all very good and the room worked well for our event. I have a further event planned for Thursday 5 March 2015 and I will action this in the next few days.

Marion T. wrote:

"I thought you might like to know, some of my team have returned back to the office today, they say the course they attended was good, the hotel hospitality is very good and the food is fabulous, the best they have had yet. (They visit a lot of hotels)".

Duddley D. wrote:

“I can't fault this hotel for the event we held there yesterday. The food on the day and the staff were great, the room perfect for our seminar, it is an excellent location and Kitty in the events team was a joy to deal with. If only all hotels could be the same. The accommodation was good too. We will definitely use this hotel again”.

Jan M. wrote:

“Conference Breakfast  meeting was excellent, Please pass on our thanks for making our event such a success”.

Clive D. wrote:

Just a quick e mail to thank you and the team on duty for the successful evening we had last Thursday. The set up and welcome, as well as the food and service were all excellent. They even coped with a "longer than expected" gap between the end of the speaker at our meeting and sitting down for dinner! On a fine evening such as we had that was no problem. I hope that we will be able to book for similar events in the future.

Christine P. wrote:

"I just wanted to convey my sincere thanks to all the staff at the Crowne Plaza.  The 3 day event was hugely successful and I have received numerous positive comments and feedback from many of the UK and overseas delegates.  They were all very complimentary on the hotel, accommodation, the conferencing facilities and the restaurant. Personally, the young lady who sat at the desk outside of Windsor Suite and acted as the conference host on all three days was absolutely wonderful.  My apologies as I cannot remember the ladies name but she was extremely attentive and honestly, she could not do enough for me and  our group.  Considering there was also other companies holding conferences and their delegate numbers must have been exceeding 100, she coped amazingly well.  So kindly pass on my sincere thanks to her, for all her help and assistance during our 3 day event."

Jessica O. wrote:

"I just wanted to email you and say thank you for a great two days! The venue was absolutely fantastic and the lunch, refreshments, service and staff were all excellent. We would be really keen to use your meeting facilities going forward".

Jackie D. wrote:

"The Conference went extremely well, so thank you very much. The delegates very much enjoyed their stay at the hotel and the facilities available. Linda wanted to express that she was very impressed with the service during the dinner on the Wednesday evening, they met all requests and ensured the wine was served as requested. Those working on meeting room requests were very prompt and attentive when required and we appreciated their assistance.  I know one day was extremely busy with meetings, but they still gave us optimum attention but having the warning the day before was appreciated. The Receptionists were also very efficient, polite and again attentive when required. Thank you and all the team involved in making the conference a success and look forward to working with you again in the future. 

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